Return Policy

7 DAYS MONEY BACK GUARANTEE
It is no secret that e-commerce is still in its embryonic stage. We realize that not everyone is comfortable purchasing items online, especially items where the feel, smell, and the up-close examination of the objects are critical parts of the purchase process. No problem! TAGINES.COM is committed to achieving total customer satisfaction. If you are not satisfied with your purchase for any reason, simply initiate a return request within 7 days of receipt in original condition for a refund of the purchase price less the shipping cost.

We are committed to your satisfaction. In the event that you need to return any merchandise, please email or call us to get an authorization. We will be very happy to help you with the exchange or return. You can contact us by via phone, email, or fax. DO NOT return any merchandise without a return authorization.

Once we receive the return, we will credit your account in full less the incurred shipping and handling fees.

Please note: If an item is damaged in transit, the incorrect item is sent to you, we will refund the full purchase price of the item and assume the return shipping cost as well.

Due to the nature of hand made products, dimensions, details and/or colors represented in our catalog may vary slightly. Natural variations in products are not considered damages or defects.

CLAIMS
Please inspect your shipment immediately upon arrival. Any damages should first be reported to the carrier and then to us via voice, email, or fax. DO NOT return any merchandise to us without a return authorization. Any unauthorized returns will incur a 15% restock fee.

IMPORTANT: Due to strict shipping and claim handling policies, damaged product claims will only be accepted and honored within 7 days of receipt of order. This is strictly enforced.

Please follow these simple directions in order to receive proper credit for your return.

Last updated 11/02/2005.